Claims

On our website there is a detailed description and the presentation of the principles to be followed in the event of receipt of any complaint/claim. In view of the above, please become familiar with the content of the procedure, available at: downloadable files

If you have any further questions please contact the Claims Department, phone no. (58) 737 77 35 / 737 90 25; e-mail address: reklamacje@baltichub.com

Below there is a link at which you may find a specification of information related to the processing of personal data:

The purpose of the above document is to provide you with information related to the processing of your personal data by Baltic Hub Container Terminal Sp. z o.o., 80-601 Gdańsk, ul. Kontenerowa, fulfilling the role of the controller (the “Controller”, “Baltic Hub”) within the scope described below, in a simple, brief and transparent manner. The set of the information provided to you corresponds to the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council (the General Data Protection Regulation) (the “GDPR”).

Complaint Form

1. Basic information

First and last name of the reporting person, company name

E-mail

Phone number / fax

Mailing address

3. Details

Invoice number

Item on the invoice

Container number: Reason for complaint: Claimant's requests

NOTE: Baltic Hub Container Terminal Sp. z o.o. has the right to request additional documents. Missing attachments must be sent within 14 days of notification. Without sending the above Baltic Hub Container Terminal Sp. z o.o. documents has the right to refuse consideration of a complaint.

The data contained in the form are processed solely for the purpose of considering the complaint and are protected in accordance with applicable law in the field of personal data protection.

I declare that I have read the rules of personal data processing indicated in the Privacy Policy publicly available on the website of Baltic Hub Container Terminal Sp. z o.o. at https://dctgdansk.pl/strefa-klienta/polityka-prywatnosci/

I consent to the processing of my personal data contained in this form by Baltic Hub Container Terminal Sp. z o.o. to process the matter reported in this form.

1. Basic information

First and last name of the reporting person, company name

E-mail

Phone number / fax

Mailing address

3. Details

Date and time of incident

Registration number / waggon's no / Vessel

Name and surname of the person involved in the incident Place of incident Reason for complaint Claimant's requests

The following documents have been attached to the application

invoice confirming the repair

statement confirming the incident

NOTE: Baltic Hub Container Terminal Sp. z o.o. has the right to request additional documents. Missing attachments must be sent within 14 days of notification. Without sending the above Baltic Hub Container Terminal Sp. z o.o. documents has the right to refuse consideration of a complaint.

The data contained in the form are processed solely for the purpose of considering the complaint and are protected in accordance with applicable law in the field of personal data protection.

I consent to the processing of my personal data contained in this form by Baltic Hub Container Terminal Sp. z o.o. to process the matter reported in this form.

1. Basic information

First and last name of the reporting person, company name

E-mail

Phone number / fax

Mailing address

3. Details

Date and time of incident

Warehouse declaration

Description of cargo The amount requested Reason for complaint/intervention Claimant's requests

The following documents have been attached to the application

Statement confirming the incident in cfs

NOTE: Baltic Hub Container Terminal Sp. z o.o. has the right to request additional documents. Missing attachments must be sent within 14 days of notification. Without sending the above Baltic Hub Container Terminal Sp. z o.o. documents has the right to refuse consideration of a complaint.

The data contained in the form are processed solely for the purpose of considering the complaint and are protected in accordance with applicable law in the field of personal data protection.

I consent to the processing of my personal data contained in this form by Baltic Hub Container Terminal Sp. z o.o. to process the matter reported in this form.

1. Basic information

First and last name of the reporting person, company name

E-mail

Phone number / fax

Mailing address

3. Details

Date and time of incident

Container no.

Reason for complaint/intervention Justification of the complaint / claim Claimant's requests

NOTE: Baltic Hub Container Terminal Sp. z o.o. has the right to request additional documents. Missing attachments must be sent within 14 days of notification. Without sending the above Baltic Hub Container Terminal Sp. z o.o. documents has the right to refuse consideration of a complaint.

The data contained in the form are processed solely for the purpose of considering the complaint and are protected in accordance with applicable law in the field of personal data protection.

I consent to the processing of my personal data contained in this form by Baltic Hub Container Terminal Sp. z o.o. to process the matter reported in this form.

CUSTOMERZONE

Claims

NOTE: Baltic Hub Container Terminal Sp. z o.o. has the right to request additional documents. Missing attachments must be sent within 14 days of notification. Without sending the above Baltic Hub Container Terminal Sp. z o.o. documents has the right to refuse consideration of a complaint.

NOTE: Baltic Hub Container Terminal Sp. z o.o. has the right to request additional documents. Missing attachments must be sent within 14 days of notification. Without sending the above Baltic Hub Container Terminal Sp. z o.o. documents has the right to refuse consideration of a complaint.

NOTE: Baltic Hub Container Terminal Sp. z o.o. has the right to request additional documents. Missing attachments must be sent within 14 days of notification. Without sending the above Baltic Hub Container Terminal Sp. z o.o. documents has the right to refuse consideration of a complaint.

NOTE: Baltic Hub Container Terminal Sp. z o.o. has the right to request additional documents. Missing attachments must be sent within 14 days of notification. Without sending the above Baltic Hub Container Terminal Sp. z o.o. documents has the right to refuse consideration of a complaint.

CUSTOMER
ZONE